Support

SecureShot encrypts your media into portable .sshot files. For questions about the app, your account, or how encryption and sync work, use the options below.

Contact us

For general help and technical support, email support@secureshotapp.com. We aim to respond to reasonable inquiries as soon as we can.

For privacy-related requests (including data rights where applicable), contact privacy@secureshotapp.com.

Helpful resources

SecureShot home — product overview, security model, and workflows
Privacy Policy — what we process and how client-side encryption works
Terms of Service — acceptable use and service terms

Lost passphrase or keys

SecureShot is designed so that decryption secrets stay on your devices. If you lose passphrases or keys required to unlock your files, we cannot recover that data for you — by design, we do not have those secrets.